The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 3-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Custom Orders - Returns and Exchanges
Custom and Personalized Orders
Purchasing a Custom Listing indicates proof approval by the customer unless otherwise noted. It is the customer's responsibility to ensure that the proof is correct in all areas, such as spelling, grammar, layout, etc. If a proof containing errors is purchased by the customer, the customer is responsible for purchasing a new Listing. If you need to request a change to your Custom Listing, this needs to be completed within 2 hours of purchase.
If you have purchased a sign and I need to send you a proof before beginning work, if I have not heard from you in 1 month, I will cancel and refund the order.
The designs for our signs are all made by SJP Metal Works and we have the right to use that design as a product example on our Etsy shop and website, or for future sales.
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your files will be available to download once payment is confirmed.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device